Hancom offers free AI call center system based on voice recognition and analysis technology

Lim Chang-won Reporter() | Posted : March 12, 2020, 09:44 | Updated : March 16, 2020, 12:21

A health official disinfects a state call center. [Yonhap News Photo]

SEOUL -- For health officials monitoring those put in obligatory quarantine, Hancom, a comprehensive IT group in South Korea, has offered to provide a free AI call center system based on voice recognition and analysis technology used by a Chinese company to help contain a coronavirus epidemic.

Hancom said its system can ease a shortage of staff for counseling and the load of response work by local governments and health officials because large-scale monitoring is possible. The southern city of Jeonju will be the first local government to introduce it on March 20.

Hancom has developed "Hancom AI Check25," an AI call center system based on technologies used by its Chinese business partner iFLYTEK, an AI voice recognition tech firm which has developed an app favored by Chinese drivers because of its ability to convert voice into text with its solutions used in business call centers.

Hancom will support the free delivery and establishment of an AI call center platform while NAVER Business Platform (NBP), a marketing and advertising service provider, will ensure the stable operation of services with cloud infrastructure.

Hancom AI Check25 is an outbound call system to check health conditions, store answers from those in self-quarantine and confirm analysis results and statistics quickly. It allows health centers to monitor the status of targets at a glance and take quick action.

With Chinese language support, Chinese students and residents can be monitored with Hancom's system. Hancom and iFLYTEK forged a strategic alliance in June 2018 to co-develop AI technologies in translation, medical and automotive. They established an AI firm in March last year.

The South Korean government has distributed a dedicated app to stop those in self-quarantine deviating from designated locations. The app utilizes a GPS function to make the alarm sound if users violate guidelines. From March 7, the app was used in Daegu, the epicenter of South Korea's COVID-19 epidemic, and North Gyeongsang Province.
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