Naver releases AI-based customer service solution for financial services

Park Sae-jin Reporter() | Posted : May 22, 2020, 17:14 | Updated : May 22, 2020, 17:14

[Courtesy of Naver]


SEOUL -- Naver, South Korea's largest web service operator, has released an artificial intelligence-based customer service solution specialized for the financial sector.

According to the web service giant on Friday, the new artificial intelligence (AI)-based solution was created to automatically make outbound phone calls to customers who have recently purchased financial products to survey customer satisfaction and check problems by engaging in human-like conversations with customers.

"By sharing simple repetitive telephone tasks with AI counselors, financial services can quickly respond to customers 24 hours a day and operate professional counselors more effectively," Naver said.

Naver said its new AI-based solution integrated with new technologies such as natural language processing, voice recognition, voice synthesis and text analytics can speak in a natural human-like tone.
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